Customer Complaints

We are all customers and we shop and eat at various places. Sometimes we have good experiences and sometimes we have bad experiences. And as a result of the bad ones we feel like we need to complain and go over people's heads. Sometimes we feel like that where we come from will not satisfy our complaining and therefore we tend to call 1-800 #'s or go to the company that did us wrong websites and complain there.

So why I am writing this blog? The answer is simple I have been in retail long enough and I have seen the damage that customer's complaining to higher ups can do to employees. I wish more people would learn that the place you come from either shopping or eating is better to deal with your complaints than corporate heads. What most people do not know and sometimes they do it intentionally if they complain enough about the same employee that based on the company that employee or employees can be terminated. Most customers do it out of spite or they simply do not like the employee and they know them. Most customers when they do complain let there emotions do the talking/typing for them and they blow the whole situation out of proportion.

So now let's talk about the employee side of it. The complaint happens. The store manager puts out the issue, after it is discussed on how to discipline the employee with an Area Manager/Owner, and then based on the severity of the issue the employee can have a simple warning, suspension, or a termination. In the current economy every business sees every penny being lost, remember word of mouth can either make or break a business, and also in this economy you are a disposable asset (easily replaced).

And in this digital age we live in what most people do not know is that your complaint based on the company becomes a public viewing for all employees to see so that a manager can reprimand the entire staff. Yes most companies when they post them on a bulletin board do black out the important information or a company will do a sit down discussion about what happened and no one else sees it But for those of you readers that eat at fast food places or any restaurant that is a huge chain your complaint becomes a public viewing and the information you give the complaint line is visible for everyone to see.  So what does that mean to the complainer that if they got the employee in enough trouble and if the employee is smart enough and in this digital age can find you. So if you do complain do not give all your information out. An angry employee can make your life miserable and if they got fired because of you well you in some cases now have a stalker. It does happen.

So if a place of business does make you mad call the business back or go back to where you bought or ate at to talk to someone who can handle your issue better.

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