Blog #135

Greetings to my readers,

135 blogs later and this blog is still going strong. Thanks to all of you this blog is now at over 2400 page views. I hope that this continues. This blog post would of been up sooner, but I have debated the topic of this blog for the past few days, but thanks to this past weekend I decided what I was going to write about.

I have been in the hospitality business for many years and some of my past blogs talked about this topic. But after this past weekend where I work, I decided to write another topic on the subject. This past weekend some customers were just simply ridiculous. Their inconsideration got me to my blowing point and yes I did blow up, but not at the customer. I blew up in the back in the cooler and scared others I work with because they have never seen me this pissed off. To me the "customers" in my business have changed over the years and they have gotten worse and they all live in a "I want it now and fast" mentality. Where I used to work that was possible, but where I am currently working this does not apply. Since I have been working at my current job less the customer base seems to be getting worse and I have been in this business long enough and have seen the changes over the years. But I have no real outlet for my emotions and this has gotten worse here lately.And yes I have tried to ignore these people when they start. But I am back to that point and my body and spirit can not do this like I used to. This is why I have been in college to try and fix my life.

So my weekend began with a few future orders all at the same time and it was to the point where I had to call one of the customers back and tell them that their order would not be ready until 5:45 or closer to six due to the 3 other future orders that were due at the same time. I called the customer and apologized that his order would not be ready on time due to other big orders. His reply was, "THIS IS UNACCEPTABLE AND I NEED TO FIX THE ISSUE AND THAT HIS ORDER BETTER BE READY ON TIME..." I once again calmly explained to him that it was going to be later than 5:30 but let me see what I can do. Luckily his order was started and I went back to tell him that it was going to be about 5:40, his reply, "MY ORDER SHOULD OF COME FIRST, AND WHOEVER IS RUNNING THE PLACE SHOULD BE DOING BETTER....I SHOULD BE TREATED BETTER..." I apologized again and said his order would be ready in about 10 minutes, his reply "CLICK!". I went to the back and blew my top in the cooler. My day did not get better after that and I was hoping that the next two days would be better. Boy was I wrong.

The next day I was not at work 5 minutes before it started again, a customer arrived complaining that we change the rules on how we sell our product. She like so many of my constant complainers got a credit and out the door she went. A customer called later on and informed that I better have his order ready in 15 minutes not 20. I apologized and explained to him what was up and his reply was I want my order in 15 minutes and click. For the second day straight in the back blowing my top. The rest of the second day was filled with my usual constant complainers who know they will get free stuff no matter what. This fact is a major reason why I hate my job with a passion.

So day three comes and I am totally drained and in no mood for people's inconsideration. I actually thought it was going to be a good day, but once again I was wrong. A guy came in fussed about his order not looking right and I apologized for it and told him he would not even have to pay for it, if he just took his order no questions asked. He went to get his wife after that statement and she fussed about it too. He took it still fussing about it even though the guy DID NOT HAVE TO PAY FOR IT.

Statistically in the hospitality business every 1 out of 10 customers will not return if they have a bad experience. In my case this rule does not apply and they keep coming back and doing the same nasty habits over and over. My job is so scared of a recorded complaint that they want us to do anything possible to please this people and they are taking advantage of this, but you can not explain this to the higher ups. And I laugh at customers if they tell me that they are not ever coming back, and they start this for real we are not coming back crap but what happens the very next week, THEY COME BACK. Acting the same way they did before. This is the first time in awhile I have come so close as to telling a customer off and do it with a smile.

See why I feel like I am going to end up in an early grave.....

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